Dedicated Customer Service & Call Center Support

Knowledgeable support for your attendeesthat feels like a part of your team.

The inbox doesn’t slow down, and the phone doesn’t stop ringing just because your event is underway. Attendees continue to reach out. Sometimes with routine questions, other times with urgent issues, often while your internal event team is busy managing everything onsite.

That’s where we come in. TouchPoints offers customer service and call center support built for the pace and complexity of live events.

We’re more than a voice on the line. Our US-based agents learn your event inside and out—your schedule, systems, attendee needs, and tone—so we can deliver white-glove support that feels like part of your internal team.

Responsive, trained support that puts attendees first

We train our team thoroughly on the details of your event—how it’s structured, what your attendees expect, and how your systems operate behind the scenes. This preparation allows us to sound like a natural extension of your event team.

Attendees receive friendly, knowledgeable support that reflects your company’s tone and puts them at ease.

Here’s what we can do to support your attendees (and your peace of mind):

  • Answer attendee questions about registration, payment, and event logistics in the lead-up to your event
  • Manage dietary updates, accessibility requests, and other last-minute attendee changes with care
  • Help attendees log in and find their sessions during the event

  • Provide direct email and phone support to handle inbox overflow during peak periods

Behind every great event is a solid support team

When attendees feel heard and supported, they’re more likely to have a positive experience, and they’re more likely to come back. That kind of connection doesn’t happen by accident.
Our customer service and call center support helps you protect your event’s reputation while giving your team the breathing room to focus on what matters most: production, speakers, and big-picture logistics.When attendees feel heard and supported, they’re more likely to have a positive experience, and they’re more likely to come back. That kind of connection doesn’t happen by accident.

Our customer service and call center support helps you protect your event’s reputation while giving your team the breathing room to focus on what matters most: production, speakers, and big-picture logistics.

Support that scales with you

Our service is flexible by design. So, it doesn’t matter whether you need short-term help during the pre-event rush or full-scale support throughout a multi-day conference, we scale to match your team’s workload and your attendees’ expectations.

Ready to hand off the inbox? We’ve got it covered.

Let’s Talk